1. Introduction & Purpose
CricketCX (cricketcx.im) takes your privacy seriously. This Privacy Policy explains what information is collected when you use the CricketCX platform, why it is collected, and how it is used and kept secure.
CricketCX believes that every user's privacy is a fundamental right. That's why we only collect data that is genuinely necessary to provide our services. We never sell your information to third parties.
This Privacy Policy applies to the CricketCX website, mobile application, and all associated services. By using the platform, you are deemed to have agreed to this policy.
This Privacy Policy forms part of our Terms & Conditions. By creating an account on CricketCX, you also agree to this policy.
2. What Information We Collect
CricketCX only collects information necessary to provide its services. A detailed breakdown of the data we collect is provided below.
| Data type | Example | Why it's needed |
|---|---|---|
| Identity-related | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact | Email, phone number, address | Account Management & Support |
| Financial information | BKash/Nagad number, transaction history | Payment Processing |
| Activity Data | Betting history, login times, session data | Service improvement & security |
| Technical Information | IP address, device information, browser | Fraud prevention |
3. How Information Is Collected
CricketCX collects information in several ways. You will be informed about each method.
Directly from you
- When you fill out the registration form — name, email, date of birth, etc.
- During KYC verification — a photo of your national ID or passport.
- During payments — financial transaction details.
- When you contact the support team — the content of your chat or email.
Automatically
- When you access the platform — IP address, browser information.
- Via cookies and tracking technologies — for session and preference data.
- While placing bets — stake amount, outcome, and timestamp.
4. How Your Data Is Used
CricketCX uses collected data only for specific, legitimate purposes. We never use your information for anything unnecessary.
- For account creation, verification, and management.
- To process financial transactions, including deposits and withdrawals.
- To provide customer support and technical assistance.
- To detect and prevent fraud, money laundering, and illegal activities.
- To meet legal and regulatory obligations.
- To improve platform services and enhance the user experience.
- To send relevant promotions and offers based on your consent.
- To ensure responsible gaming — by monitoring usage patterns.
If you no longer wish to receive marketing emails from CricketCX, click the "Unsubscribe" link at the bottom of any email or send a request to support@cricketcx.im.
5. Sharing Information with Third Parties
CricketCX does not sell your data to third parties. However, necessary information may be shared with service providers under specific circumstances.
When data may be shared
- Payment Providers: With bKash, Nagad, Rocket, and banks — solely to complete transactions.
- Technology partners: For hosting, security, and analytics services — under strict data protection agreements.
- Legal Authorities: Upon a valid court order or legitimate request from a regulatory authority.
- Fraud Prevention: With industry-level fraud detection services.
Third-party service providers may not use your data beyond what CricketCX authorizes. All agreements include strict data protection clauses.
6. Cookies & Tracking Technologies
CricketCX uses cookies on the platform to enhance your experience and keep the platform running smoothly. Learn about the different types of cookies below.
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.
7. Data Security Measures
CricketCX uses industry-leading technologies and practices to protect your data. Our security measures are regularly audited by independent third parties.
Technical safeguards
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- AES-256 encryption — for sensitive data stored in the database.
- Two-factor authentication (2FA) — mandatory for all staff and optional for users.
- Firewall & intrusion detection systems — active 24/7.
- Regular penetration testing and security audits.
Administrative safeguards
- Staff access to data is granted on a need-to-know basis — not everyone can view all information.
- Regular privacy and security training.
- Emergency response plan in the event of a data breach.
- All staff are hired only after passing rigorous background checks.
If you believe your CricketCX account data has been compromised, contact us immediately at support@cricketcx.im and change your password.
8. Your Privacy Rights
As a CricketCX user, you have several important rights regarding your personal data. We respect these rights and are committed to helping you exercise them.
Right to Know
You may request details of what personal data we hold about you.
Right to rectification
You can request that incorrect or outdated information be updated.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to object
You may object to your data being used for specific purposes.
Right to Portability
You may request a copy of your data in a portable format.
Right to restriction
In certain circumstances, you may request that the processing of your data be restricted.
To exercise any of these rights, email us at support@cricketcx.im. We will respond within 30 days. In some cases, certain data may need to be retained due to legal obligations — you will be informed of the reason if that applies.
9. How Long We Retain Your Data
CricketCX does not retain data longer than necessary. Different types of information have their own retention periods.
| Data type | Retention Period |
|---|---|
| Account & Identity | 5 years after account closure (as required by law) |
| Financial Transaction Records | 7 years (as required under Anti-Money Laundering laws) |
| Betting History | 3 years or until account closure |
| Support communications | 2 years after last contact |
| Cookies & Session Data | 1–12 months after session ends (depending on type) |
10. Protection of Minors
CricketCX strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal data from minors.
- Age verification is mandatory at the time of registration.
- Date of birth is verified as part of the KYC process.
- Any account identified as belonging to a minor is immediately suspended.
- Parents are advised to monitor their children's internet activity.
11. Changes to the Privacy Policy
CricketCX may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered email or through a notification on the platform.
- The date of any changes will always be displayed at the top of this page.
- At least 7 days' notice will be given before any significant changes.
- Continued use of the platform after any update will be considered acceptance of the revised policy.
12. Privacy-Related Contact
Contact us for any privacy-related questions, requests, or complaints. We're always here to help.
- Email: support@cricketcx.im
- Response Time: 48 hours for standard requests, 24 hours for urgent cases.
- Data Access Requests: Completed within 30 days.
- Language: Support is available in Bengali and English.